FAQ Test

Yes! You’ll still see the price in USD during checkout, but both PayPal and credit card companies do all the converting for both you and us.

We accept payments from all major credit cards and PayPal. We cannot process money orders, purchase orders, orders placed over the phone, or cash transactions. We also now accept Google Pay and Apple Pay. Just look for the buttons at checkout!

You may have found a phone number for DFTBA Records on your credit card statement, that phone line doesn't reach a physical phone -- it’s transferred into a Google Voice file.

We handle customer service questions through email, so if you left us a voicemail, please outline the order issues in an email and send it to hello@dftba.com.

Refunds and replacements for orders can be set up within 6 months from the order date. After 6 months, an order is no longer eligible for a refund or a replacement. Shipping fees are non-refundable.

For returns, we can accept an item sent back for a refund of the purchase price of the item (if any discounts are applied, the refund will reflect the discounted price, not the full price).

For exchanges of merchandise, due to inventory management and the policies we have with creators for their commission, we are unable to process direct exchanges of merchandise. We can accept a return for a refund (see above), and then you can place a new order for the item/size/color/cut that you prefer.

We can offer a refund or a replacement for part of or a whole order (shipping fees are non-refundable) up to 6 months after the order date. After 6 months have passed, the order is archived and we can no longer set up a refund or a replacement.

If your order arrives and something is wrong, simply email us at hello@dftba.com and we can get you sorted. In the email, please include the original order number, and let us know exactly which item(s) is missing from the package.

Please note: Sometimes smaller non-breakable items like rubber wristbands or patches will be packed inside t-shirts or hoodie pockets. So if your order included one of these items and you do not see it right away in the polymer bag, it could be hiding. Remove the apparel and unfold/shake them out, and it might appear!

Send us an email (hello@dftba.com) with the order confirmation number as soon as you decide to cancel your order! As long as the order has not yet shipped, we can cancel an order for a full refund.

If the order has shipped, we can only offer a refund of the item(s) minus the shipping fee upon the return of the merchandise.

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The sizes and cuts we offer for our apparel come straight from the manufacturers, so the range is based on what they have available for us to utilize. We understand the need for smaller or larger sizes sometimes, but we are unable to accommodate specific requests for certain sizes or cuts.

All of our merchandise is ordered in advance in cooperation with the creators and their visions, and shirts are printed off-site based on the work order, so we can not alter a design/print a design on a different color base.

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Some countries charge extra taxes on importing goods, often depending on the value of the goods being imported. When we mark the value on customs forms, we do not include shipping costs, only the cost of the actual item.

Please note that you may be charged taxes upon import of your items and some carriers may charge an additional handling fee for processing tax payments.

We are unable to ship your merchandise as a gift with a value of $0 (even if you are intending to give the item as a gift to someone else), as we must adhere to customs laws and fill out each customs form correctly. If we do not fill out the forms properly, we risk having the shipment returned to us and/or being prohibited from shipping to that country.

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